Frequently Asked Questions
Everything you need to know about shopping with MINES.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days.
How can I return an item?
You can return any unused item in its original packaging within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label and initiate the process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all MINES products come with a standard one-year manufacturer's warranty that covers defects in materials and craftsmanship under normal use.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.